REFUND POLICY

At I AM GENIUS BUT SO ARE YOU we are committed to providing high-quality digital products such as aesthetic lightroom presets for your social media feed. We understand that sometimes a customer may change their mind or may not be satisfied with their purchase. However, due to the nature of digital downloads, we do not offer refunds on any digital products purchased from our store.

Digital products are intangible goods that are delivered electronically and cannot be returned once they have been downloaded. Once a customer has purchased and downloaded one of our digital products, we cannot accept returns or issue refunds. Therefore, please make sure to carefully review the product description, specifications, and previews before making a purchase.

As a customer, it is your responsibility to ensure that your device and software are compatible with the product you are purchasing. We do not provide technical support or guarantee compatibility with all devices, software, or platforms. It is important to read the product description and technical specifications to ensure that the product will work on your device.

If there is an issue with the digital download or if you have trouble accessing the file, please contact our customer support team immediately. We will make every effort to resolve the issue and assist you in any way possible. However, please note that we cannot offer refunds for any digital products that have already been downloaded.

In the rare case that a digital product is defective or not as described, we will work with the customer to resolve the issue. This may include providing a replacement file or issuing a store credit for future purchases. However, we reserve the right to make the final determination regarding any such claims.

Please note that our refund policy only applies to digital products purchased from our store. For physical products, we have a separate refund policy that can be found on our website.

In conclusion, please note that we do not offer refunds for any digital products purchased from our store. As a customer, it is your responsibility to review the product description and ensure compatibility with your device and software. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance. We are committed to providing high-quality digital products and excellent customer service at I AM GENIUS BUT SO ARE YOU.

Our shop or platform may contain third-party links for purchasing various things, as indicated in the website’s terms and conditions. We clearly emphasise that no assurances are provided for such third-party platforms or shops. Any purchases made through these third-party links are solely your responsibility, and we highly suggest you read their refund or return policy before starting.

As per modern business standards, we do not offer and entertain any refund requests for digital purchases involving downloading any artwork or any other similar product offered through this Platform. When a buyer or purchaser places a customised or made order with us to acquire any item, journal, magazine, or artwork from us, we will unquestionably offer or deliver such a thing on a
demand basis (only.) Any personalised products, journals, publications, or artwork services purchased are not refundable, cancelable, returnable, or transferable. We make every effort to give our services in accordance with our purchaser's expectations, and we devote our experience to creating such things for the purchaser.

It should be noted that anything purchased on sale, with promotional coupons, or with special discounts are not refundable at any stage throughout the purchasing process. This purchase is not refundable, returnable, exchangeable, or transferable in any way.

We strongly advise our customers to read our refund and return policy for any purchase, whether hard copy or soft copy, as well as any other products listed for sale on our Website. All specified products, or artwork are non-refundable at any point in time, except we agree to any submitted request in exceptional circumstances. All such exceptional purchases will be refunded in accordance with the terms of this refund policy, and the customer may request a refund for such items if the conditions mentioned in this Policy are satisfied.

The following guidelines shall govern the refund or return terms:

a. We would gladly refund you if you make an incorrect double payment for any order.
b. If the delivered or shipped products are damaged or if you received a product other from what you asked;
c. If you make a request and we, in our sole discretion, believe that a refund is needed, we will provide one.

You can make a request to our customer service staff, and we will review it before issuing you a refund or exchange option. After examining your request, we will provide the refund at our exclusive discretion. The decision shall be final and binding on you.

You must follow the guidelines below for any refund or return requests.

a. Sending a written request for a refund or return to the contact information provided, together with the purchase and payment receipt/record;
b. For postal delivery, a request must be sent within 24-48 hours, supported by full documentation of product condition and relevant objections on our contact emails.
c. The artwork must be returned with our customer service department’s consent and in their original packaging, and/or
d. The product must not be used, damaged, broken, or otherwise changed.

We will have the exclusive right to approve or decline your written request for a refund or return of any artwork once we receive it. If your refund request is approved, you will be responsible for the shipping expenses, and your refund will be provided within 7-14 business days of the returned product being received. Please be aware that we do not exchange purchased products in the event of an exchange request unless we find it necessary.

If our customer service personnel approve your refund request, your money will be reimbursed in the original payment method within the refund cycle days specified by us. We reserve the right to reimburse your deposit minus our service fee, restocking fee, and any applicable taxes. All ordered items will be delivered within 4-6 days after our confirmation of your order. However, ‘Force Majeure/Act of God’ shall be an exception, and we shall not be liable for any delays caused by such circumstances.

If you have any questions or concerns regarding our refund, return, exchange, or shipment policies,

please contact us at any time using the information provided.
contact@notsadjustblue.com